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(BHTA) British Healthcare Trades Association | Care Essentials

Care Essentials is a member of the (BHTA) British Healthcare trade Association, which dates back to 1917, it is now the largest trade body in the healthcare field in Britian representing over 370 companies.

At the heart of the association is the CODE OF PRACTICE, which sets out the standards that all members must meet to demonstrate best practice within there business. The Code of practice is recognised as the UK industry standard and means that member companies trade ethically and professionally.

SERVICES FROM BHTA, AVAILABLE TO ALL

BHTA Code of Practice
Every member must adhere to a strict Code of Practice which sets out what is expected from a member company. BHTA has achieved stage one approval from the Office of Fair Trading for the Code, under the Consumer Codes Approval Scheme. By completing Stage One, the BHTA has satisfied the OFT that its consumer code of practice promotes and safeguards consumer interests beyond the minimum requirements of consumer law. Key features and benefits of BHTA's code are:
- protection of prepayments or deposits paid by consumers in the event that a BHTA member is unable to meet a promise to deliver goods or services;
- an independent redress scheme (arbitration, free to consumers);
- independent disciplinary procedures with a range of sanctions, including warnings and ultimately termination of membership, to deal with non-compliant members; and,
- comprehensive monitoring procedures including inspection visits by independent inspectors, mystery shopping exercises and a consumer satisfaction survey .
Some sectors have also chosen to offer a special Client Protection Scheme. Where this is the case, if a member goes out of business before ordered goods have been delivered, then fellow members undertake to supply the same or similar products and to honour any customer's deposit, up to a maximum of 15% of the total contract cost.

Complaints
If you are not satisfied with a product or service from a BHTA member; or you are not happy with the outcome of any complaint you have addressed to them direct, then the BHTA's complaints conciliation service attempts to resolve the issue without having to go to court. If conciliation attempts fail, independent adjudication (Arbitration) is available. Anyone wishing to complain to BHTA must send the Secretariat details of what has occurred, in writing, with copies of any relevant paperwork. Our address is: BHTA, New Loom House, Suite 4.06, 101 Back Church Lane, London E1 1LU or email complaints@bhta.com