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“The mattress was delivered the next day, It made a big difference to my husband in his final days, Thank you for...”
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Latest News
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England Call up for Xander Tansey
Xander Tansey son of Cordate Healthcare operations Manager Mark Tansey has gained selection for England at this weekends home international meeting in Truro. [Read More...]
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New 2- Year Contract
Select Medical and Care Essential join forces in a new 2-year contact [Read More...]
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Ageing Population
Number of people aged 100 and over to double in next 10 years. The Department of Work and Pensions has issued a report on the ageing population and the challenges and opportunities that this presents. Next year there will be 12,000 people aged 100 or over in the UK. In 10 years time this will have nearly doubled to 22,000. [Read More...]
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New Year New Start
We are proud to annouce that we have a new addition to the Care Essential team [Read More...]
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Pressure Sore Prevention
Pressure Sore Prevention. Clinical information for Patients and Carers. [Read More...]
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Getting The Right Mobility Equipment
Manufacturers, mechanical engineers and research developers have been scrambling for some time now to develop more advanced mobility equipment that allows its users to live fuller lives. [Read More...]
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Nursing Beds Explained – Get the Facts
The use of nursing beds in private homes is sky rocketing. One major factor that is contributing to this trend is the rising cost of quality nursing home care. What many families are finding, is that they can equip a room to accommodate an elderly or infirm family member for a fraction of the cost of a nursing home. [Read More...]
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What is a Class 3 Vehicle
What is a Class 3 Vehicle and where can class 3 vehicles be used. Three types of 'invalid carriage' are defined in 'The Use of Invalid Carriages on Highways Regulations 1988': Class 1 - manual wheelchair, i.e. self-propelled or attendant-propelled, not electrically powered; Class 2 powered wheelchairs and scooters, for footway use only with a maximum speed limit of 4 mph; Class 3 powered wheelchairs, and other outdoor powered vehicles, including scooters, for use on roads/highways with a maximum speed limit of 8 mph and facility to travel at 4 mph on footways. [Read More...]
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What is VAT Exemption?
Extracts from HMRC Reference: Notice 701/7 (August 2002. Who can purchase zero-rated goods and services? The zero-rating of goods and services for disabled people depends in part upon the status of the recipient. [Read More...]
(BHTA) British Healthcare Trades Association
Care Essentials is a member of the (BHTA) British Healthcare trade Association, which dates back to 1917, it is now the largest trade body in the healthcare field in Britian representing over 370 companies.At the heart of the association is the CODE OF PRACTICE, which sets out the standards that all members must meet to demonstrate best practice within there business. The Code of practice is recognised as the UK industry standard and means that member companies trade ethically and professionally.
BHTA Code of Practice
Every member must adhere to a strict Code of Practice which sets out what is expected from a member company. BHTA has achieved stage one approval from the Office of Fair Trading for the Code, under the Consumer Codes Approval Scheme.
By completing Stage One, the BHTA has satisfied the OFT that its consumer code of practice promotes and safeguards consumer interests beyond the minimum requirements of consumer law.
Key features and benefits of BHTA's code are:
» protection of prepayments or deposits paid by consumers in the event that a BHTA member is unable to meet a promise to deliver goods or services;
» an independent redress scheme (arbitration, free to consumers);
» independent disciplinary procedures with a range of sanctions, including warnings and ultimately termination of membership, to deal with non-compliant members; and,
» comprehensive monitoring procedures including inspection visits by independent inspectors, mystery shopping exercises and a consumer satisfaction survey.
Some sectors have also chosen to offer a special Client Protection Scheme. Where this is the case, if a member goes out of business before ordered goods have been delivered, then fellow members undertake to supply the same or similar products and to honour any customer's deposit, up to a maximum of 15% of the total contract cost.
Complaints
If you are not satisfied with a product or service from a BHTA member; or you are not happy with the outcome of any complaint you have addressed to them direct, then the BHTA's complaints conciliation service attempts to resolve the issue without having to go to court. If conciliation attempts fail, independent adjudication (Arbitration) is available.
Anyone wishing to complain to BHTA must send the Secretariat details of what has occurred, in writing, with copies of any relevant paperwork. Our address is: BHTA, New Loom House, Suite 4.06, 101 Back Church Lane, London E1 1LU or email complaints@bhta.com
